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Customer Service
Security Information
Protecting your order and credit card information is a top priority at the WomenTechWorld e-Store, which is why we guarantee 100% secure ordering for all our customers. To protect you and your credit card information, all transactions are handled through Yahoo! Stores using Secure Sockets Layer (SSL) technology, the industry standard and among the best software available today for secure commerce transactions. SSL sends your credit card number to our computer in an encrypted code, which only we can decode. For added security, Yahoo! Stores also encrypts the credit card number when it is stored on disk.
In addition, you are protected by the Fair Credit Billing Act, which prohibits your bank from holding you liable for more than $50.00 of fraudulent charges.
Occasionally, your browser might display a security alert to notify you that you are entering or leaving a secure connection. These alerts serve to tell you when WomenTechWorld e-Store is taking precautions to keep the information you supply (such as your password) secure while it travels from your computer to the WomenTechWorld e-Store server. This is normal, and you can choose to continue in both cases.
Does it work on my Web browser?
Our transaction system currently works only with Web browsers that can use SSL – such as Microsoft Internet Explorer, Netscape Navigator and the America Online browser.
Does anybody else see the information I provide?
WomenTechWorld e-Store will not provide any information about our guests to anyone outside of the company.
What is Secure Sockets Layer (SSL) technology?
Secure connections (often called SSL or Secure Sockets Layer) are the industry standard in Web security. It is used primarily to provide a secure connection for transmitting sensitive information over the Internet. With a secure connection between your browser and a Web site, no one else can easily access the data that you send across the connection. WomenTechWorld e-Store uses SSL to encrypt your preferred customer information to give you the highest level of security.
Privacy Policy
In no way will WomenTechWorld e-Store rent, list, or share with others the personal information you have entrusted to us. We collect your confidential information for two purposes: expediting your order process and to supplement our own in-house marketing data.
From time to time, we may send you information by e-mail, but only if you are a customer or specifically ask to be added to our e-mail mailing list. We will always give you the opportunity to be removed from our e-mail mailing list. We also gather accumulated user statistics for marketing information, to help us better serve our customers' needs.
WomenTechWorld e-Store is hosted by Yahoo! Store. Yahoo! Store hosts the store pages, ordering system, and order data. Yahoo! Store will automatically collect order information. Yahoo! uses information for the following general purposes: to customize the advertising and content you see, fulfill your requests for products and services, improve their services, contact you, conduct research, and provide anonymous reporting for their internal and external clients.
Yahoo! does not rent, sell, or share personal information about you with other people or nonaffiliated companies except to provide products or services you’ve requested, when they have your permission, or under other limited circumstances detailed in their privacy policy at http://info.yahoo.com/privacy/us/yahoo/details.html. You can also visit the Yahoo! Shopping Privacy Policy at http://info.yahoo.com/privacy/us/yahoo/shopping/details.html.
Training Cancellations
Substitutions: Should you be unable to attend the workshop, substitutions may be made up to the day of the workshop. Please notify us of substitutions.
30 days or more: Cancellations received in writing no later than thirty (30) days prior to the start of the workshop will receive a full refund of conference fees.
14 to 29 days: Cancellations received in writing no later than 14 to 29 days prior to the start of the workshop will receive a refund of 50% of the workshop fee, and materials for the workshop will be shipped to the company. A 50% cancellation fee will be deducted from all refunds issued less than 30 days but more than thirteen days prior to the start of the workshop.
13 days or less: No refund is issued if cancellations are received thirteen days or less prior to the start of the workshop. Materials for the workshop will be shipped to the company.
Fax written cancellations to 510-749-0500 and include National IWITTS's invoice number.
If, for any reason, National IWITTS cancels a workshop, we are not responsible for covering airfare, hotel, or other costs incurred by registrants. Please check with National IWITTS to ensure the workshop still has space available before making nonrefundable travel arrangements or has not been cancelled. We update the status of our workshops daily on our phone voicemail system at 510-749-0200.
Return Policy
WomenTechWorld e-Store will gladly accept returns of merchandise if shipped back within 7 calendar days of its receipt. Returned merchandise should be in new condition and returned with all original material.
Return Your Package to:
Institute for Women in Trades, Technology & Science
1150 Ballena Blvd, Suite 102
Alameda, CA 94501
Exceptions
The following products cannot be returned:
EDV41-EDV76 Career Opportunities for Women: Emerging Technologies 35-DVD Series
If you have further questions regarding returns, please email us.
Shipping Information
Shipping:
1 item = $9.95
2 items = $13.95
3-5 items = $19.95
6-10 items = $33
11-20 items = $49
21-35 items = $85
36-50 items = $150
51 or more items = $200
An additional $15 flat rate fee will be added to all orders shipped to Hawaii, Alaska and Canada.
There is no shipping or sales tax charged to the following items:
POTR025 (Recruiting Women to Policing Training)
EDTR026 (WomenTech Train-the-Trainer)
EMPAD028 (E-Jobs Ad)
When will I receive my publications?
All of National IWITTS's publication orders are fulfilled and shipped within 5 days of payment. Prepayment is required by credit card, check or purchase order. Most publications are shipped UPS ground, which takes up to five business days depending on your location. Thus, you can expect to receive your publications within two weeks, although many of our customers receive their publications in less time. If you need your publications more quickly, let us know and we can arrange to expedite shipping at an additional cost by emailing us.
Please Note: The Career Options for Women: Emerging Opportunities Series (EDV41-EDV76) may take up to 3 weeks for delivery.
My publications haven't arrived yet, when were they shipped?
Our fulfillment company in San Diego, California handles National IWITTS's publications fulfillment. Customers who include an email address on their order form will receive email notification with a tracking number when their order has been shipped. This will enable customers to go directly to the UPS Web site to check on their order's shipping status.
Or e-mail us and put “Fulfillment Question” in the subject line. All order inquiries will receive a response within 24 hours during the business week.
The body of your e-mail should contain the following information:
- Invoice Number
- Date of Order
- Name of Your Company as it appears on the Invoice
- Contact Name and Phone Number
I don't have e-mail.
If you do not have e-mail or you prefer to call, please contact IWITTS at
510-749-0200.
Most frequent shipment problem
Ninety percent of our order status inquiries are the result of someone in the customer's shipping department signing for an order but not transferring the publications to the intended recipient. Please check with your shipping and receiving department before calling us. If the problem is on our end we'll be happy to correct it and expedite your order.
Preview Policy
WomenTechWorld e-Store publications are not available for preview; however, the Table of Contents and sample pages from each of our publications are listed in the More Information section on the page describing the publication. You will also find anonymous evaluations of the video and publications from workshop participants, as well as attributed quotes describing the materials. We hope this will help with your decision making. If you have any specific questions about our publications, please feel free to email us, and we will do our best to answer them.
Contact Us
National Institute for Women in Technology and Sciences (National IWITTS)
1150 Ballena Blvd, Suite 102
Alameda, CA 94501
Email us
Phone 510-749-0200
Fax 510-749-0500
Federal Tax ID Number
To receive the National IWITTS Federal Tax ID Number, please call (510) 749-0200 or send us an email.
Customers Outside of United States
Currently WomenTechWorld e-Store products are available to United
States, and Canada customers only. We will do our best to make our
products available to other countries as well but we can't guarantee
it. Customers outside the US, and Canada interested in making a purchase,
please send
us an email with your name, country, a description of the products
you wish to purchase and the needed delivery date, along with proposed
method of payment. We'll respond to your inquiry as soon as possible
and let you know if we are able to process your order. International customers please also note that you will be responsible for import tax and UPS brokerage fees on your UPS Standard Service shipments.
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